Commercial terms

DEAR PASSENGER:

Please check if the date, time, price, and destination match what you requested. To travel, you must print the ticket and present it to the driver. If it is named, it is non-transferable. The ticket is valid only for the day, time, and services stipulated on it. No complaints will be accepted at the bus door or at Agencies.

1- Returns: Tickets purchased online from Balut can be returned (*1), only by the CARD HOLDER and paying the penalties or withholdings shown below, in the following ways: -Online through the website where you purchased it or through https://www.balut.com.ar/returns.html (returns only) or by requesting a return here, considering our operating hours.

IMPORTANT:

a) Returns will only be accepted up to 1 hour before the departure of the purchased service, no exceptions.

b) Emails received outside our Customer Service hours will be answered first thing the next day. Please bear this in mind, especially for ticket returns, as you could lose the entirety of it.

c) The return of the ticket entails the following withholdings according to M.T.N 1317/53:

30% within 24 hours of Bus departure.
20% between 24 hours and 48 hours before the Bus departure
10% more than 48 hours prior to Bus departure

2- Luggage: Your ticket entitles you to carry a handbag that must not exceed 20 kg as stipulated by Res. ST 47/1995, otherwise consult excess baggage costs with the service driver.

3- Transactions with credit cards are authorized by NPS Argentina s.a., a service enabled and approved by all credit card authorizers in Argentina. The use, credit conditions, interest, payment methods, and other conditions applicable to credit cards are the sole responsibility of the issuer.

4- Balut.com.ar is not responsible for expenses or damages caused by fortuitous events, force majeure, or causes NOT attributable to the transport company.

5- In international services, the passenger must meet all government requirements requested to travel and enter or leave a country. BALUT SRL is not responsible for expenses and inconveniences caused by the passenger's failure to meet these requirements.

CUSTOMER SERVICE 0810 888 2258

6-Purchase subject to verification: Any ticket or ticket purchased under this type of contract (Balut) and paid in advance with a credit or debit card or any other electronic payment method is subject to verification by Ticketonline.com.ar or Voyenbus.com. The transport company or service provider reserves the right, in case of any irregularity, to require the ticket or ticket holder (passenger) to provide clear and concrete evidence of the payment method used to pay for the ticket or ticket, which must be presented to the bus terminal authorities or corresponding Transport Agency before the service is provided. Balut.com.ar reserves the right to cancel a transaction in any case it deems appropriate, informing the customer to the email account or phone number provided at the time of online purchase or through the call center. All operations are verified and in case of irregularities, the purchase will be canceled without prior notice.

7- Minors traveling: Check requirements and necessary documentation by clicking here. It is the passenger's responsibility to present all relevant documentation at the ticket window before traveling; if the requirements are not met, the service will be entirely lost, no exceptions.

(*1) Tickets issued with promotional rates are non-refundable and cannot be changed in any way.